Welcome to The Odyssey Group Outlet Warranty Center. In order to make a warranty claim, you must have a registered account. Items purchased directly from TsunamiPremiumVapor.com and TOGOutlet.com are automatically registered for their corresponding warranty. Items purchased from other retail stores must be registered on this website by creating an account. Read the full Warranty Policy here.
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Use this form to register a warranty on your new Tsunami, NEU, or Arcatek product.
Having issues with one of our products? File a warranty claim by clicking the button below.
Return Policy
We are confident that you are going to love your purchase. Because we want our customers to be confident with their purchases as well, each one made through TsunamiPremiumVapor.com is backed by our 30 Day Return Policy. In the event that you are not 100% satisfied, simply call our Customer Care department at 877-831-2917 or e-mail them at [email protected], to arrange for a credit, less shipping and handling. (Our Customer Care department operates during our normal business hours: Monday – Friday from 9:00AM – 5:00PM EST. Please allow us 2-3 business days to process your request.)
Once a refund has been issued, you will receive an e-mail notification advising you of that action. The refund will typically clear to your account within 2-3 business days.
Credit card refunds can only be issued to the card in which the charge originated from. If that is not possible, a check will be sent to the billing address provided at the time the order was placed.
Shipping Policy
Orders are processed Monday – Friday. Any orders received prior to 10:00 AM will be processed and shipped out the same day. Any orders received after 10:00 AM will be processed the same day but will not be shipped until the following day.
Deliveries are dependent upon the carrier’s terms and conditions as well as operating hours.
In the event that your item(s) is lost or damaged during transit, please contact the carrier as S & E Distributor, Inc. is not responsible for lost or damaged items once they have left our warehouse. Please visit the carrier’s website for further details regarding their claim procedures.
We do not ship outside of the United States, nor do we ship to PO Boxes or Military Bases.
California Shoppers must be at least 21 Years old with a valid Identification card to receive the package, and adult signature will be required at the time of the delivery.
Warranty Policy
Seller warrants that the Goods supplied shall conform to the description stated on the Products and/or Seller’s website.
THE FOREGOING WARRANTY IS SELLER’S SOLE WARRANTY WITH RESPECT TO THESE GOODS. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. SELLER’S LIABILITY FOR BREACH OF WARRANTY HEREUNDER IS LIMITED SOLELY TO THE REPLACEMENT OF THE DEFECTIVE GOODS, WHICH SHALL BE RETURNED TO SELLER AND TRANSPORTATION CHARGES PREPAID BY BUYER. THE FAILURE TO GIVE NOTICE OF A WARRANTY CLAIM WITHIN THIRTY (30) DAYS FROM DATE OF DELIVERY SHALL CONSTITUTE A WAIVER BY BORROWER OF ALL CLAIMS IN RESPECT TO SUCH GOODS. THE FOREGOING SHALL CONSTITUTE THE SOLE REMEDY OF BUYER AND THE SOLE LIABILITY OF SELLER UNDER THIS WARRANTY. SELLER HEREBY DISCLAIMS ALL INDEMNITIES AND PROVISIONS FOR ASSESSMENT OF ATTORNEY FEES AND EXPENSES.
No claim of any kind, whether as to Goods delivered or for non-delivery of Goods, shall be greater in amount than the purchase price of the Goods in respect of which such claim is made.
Many of our products are covered under a lifetime warranty.
The warranty guidelines are as follows: First, you must register your warranty at http://tsunamicare.com/. Once completed you must submit a claim and mail any defective parts in for replacement.
There is a warranty fee of $5.00 per replacement part unless waived by a customer care representative, at their personal discretion. The warranty fee exists to cover the shipping and handling cost for the replacement parts. This fee may only be paid via check or money order. Cash will not be accepted. If it is within 10 days of the purchase date, when you submit your claim please provide a copy of your sales receipt with your claim and we will gladly waive any warranty fee(s).
If you choose to utilize your warranty, please send defective merchandise to:
S & E Distributor, Inc.
288 Robbins Dr.
Troy, MI 48083
We stand behind our products and believe in providing superior customer service. Please let us know if there is any other way we can assist you with your warranty needs.
*** Please note that using non-Tsunami Certified Parts will void the warranty and any liability that Tsunami Hold for that Product. ***
You must be registered and logged in to submit a warranty claim.
If you do not have an account, you may register here.
You must be logged in to register a warranty.
If you do not have an account, you may create one here.
Updated 05/11
Due to the COVID-19 Pandemic we are operating at a limited capacity. Please read the temporary changes to our customer support, shipping and warranty policies below, which will be in effect until at least May 28.
Orders & Shipping: New orders placed will not be guaranteed to ship same day. Processing and shipping speeds may be delayed 1-3 days. We have temporarily removed the 1-Day shipping option. Please contact us to request an alternate shipping option.
Warranty: We are temporarily suspending shipping replacement parts for warranty claims. If you have a damaged or defective device, you are still able to open and file a claim, but it will not be processed until at least May 28.
Customer Support: Live chat will be offline throughout this period. If you need support please send us an email, [email protected], or give us a call (877) 831-2917. Response times may be slightly delayed.
We remain committed to our customers and will continue to provide the exceptional service you are used to during these unprecedented times. If you have any questions, please do not hesitate to contact us. #staythefuckhome