Warranty Policy
Seller warrants that the Goods supplied shall conform to the description stated on the Products and/or Seller’s website.
THE FOREGOING WARRANTY IS SELLER’S SOLE WARRANTY WITH RESPECT TO THESE GOODS. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. SELLER’S LIABILITY FOR BREACH OF WARRANTY HEREUNDER IS LIMITED SOLELY TO THE REPLACEMENT OF THE DEFECTIVE GOODS, WHICH SHALL BE RETURNED TO SELLER AND TRANSPORTATION CHARGES PREPAID BY BUYER. THE FAILURE TO GIVE NOTICE OF A WARRANTY CLAIM WITHIN THIRTY (30) DAYS FROM DATE OF DELIVERY SHALL CONSTITUTE A WAIVER BY BORROWER OF ALL CLAIMS IN RESPECT TO SUCH GOODS. THE FOREGOING SHALL CONSTITUTE THE SOLE REMEDY OF BUYER AND THE SOLE LIABILITY OF SELLER UNDER THIS WARRANTY. SELLER HEREBY DISCLAIMS ALL INDEMNITIES AND PROVISIONS FOR ASSESSMENT OF ATTORNEY FEES AND EXPENSES.
No claim of any kind, whether as to Goods delivered or for non-delivery of Goods, shall be greater in amount than the purchase price of the Goods in respect of which such claim is made.
Many of our products are covered under a lifetime warranty.
The warranty guidelines are as follows: First, you must register your warranty at http://tsunamicare.com/. Once completed you must submit a claim and mail any defective parts in for replacement.
There is a warranty fee of $5.00 per replacement part unless waived by a customer care representative, at their personal discretion. The warranty fee exists to cover the shipping and handling cost for the replacement parts. This fee may only be paid via check or money order. Cash will not be accepted. If it is within 10 days of the purchase date, when you submit your claim please provide a copy of your sales receipt with your claim and we will gladly waive any warranty fee(s).
If you choose to utilize your warranty, please send defective merchandise to:
S & E Distributor, Inc.
288 Robbins Dr.
Troy, MI 48083
We stand behind our products and believe in providing superior customer service. Please let us know if there is any other way we can assist you with your warranty needs.
*** Please note that using non-Tsunami Certified Parts will void the warranty and any liability that Tsunami Hold for that Product. ***
joel –
This by far is the best e cig I have ever owened. It has 3 settings and very easy to use. The middle setting is where I set the power. You just push inhale and get an amazing cloud of smoke. The liquid they sell is top knotch. The charge is the best part. It lasts all day even with heavy vaping. The atomizer lasts a great deal of time and is very simple to replace. The threads are very smooth and easy to unscrew and replace. The charging takes a bit of time but leave it on the charger overnight and you’re good for all day. Try tsunami you won’t be dissapointed. I bought mine at my local convient store for the same price as its sold online. They offer a lifetime warranty as well which I haven’t had to use although ive only had my unit for 2 weeks. I’ve changed the atomizer once even though it was still good. The atomizers are cheap as well. Great product. Thank you tsunami!!!
joel –
This by far is the best e cig I have ever owened. It has 3 settings and very easy to use. The middle setting is where I set the power. You just push inhale and get an amazing cloud of smoke. The liquid they sell is top knotch. The charge is the best part. It lasts all day even with heavy vaping. The atomizer lasts a great deal of time and is very simple to replace. The threads are very smooth and easy to unscrew and replace. The charging takes a bit of time but leave it on the charger overnight and you’re good for all day. Try tsunami you won’t be dissapointed. I bought mine at my local convient store for the same price as its sold online. They offer a lifetime warranty as well which I haven’t had to use although ive only had my unit for 2 weeks. I’ve changed the atomizer once even though it was still good. The atomizers are cheap as well. Great product. Thank you tsunami!!!
Vincent –
Bought this product yesterday (should have got it off of here because I was worked 20$ extra out of pocket) and I love it! It’s sturdy and not too big. It doesn’t drip like the standard size ones. I get a great cloud and intake. Nothing more to add to the previous review other than GO GET YOU A TSUNAMI ecig!! It’s even worth the extra 20 dollars that I paid for it lol.
Vincent –
Bought this product yesterday (should have got it off of here because I was worked 20$ extra out of pocket) and I love it! It’s sturdy and not too big. It doesn’t drip like the standard size ones. I get a great cloud and intake. Nothing more to add to the previous review other than GO GET YOU A TSUNAMI ecig!! It’s even worth the extra 20 dollars that I paid for it lol.
Alex –
great product huge Vapor
Alex –
great product huge Vapor
Laura –
Pros and Cons. I love the look and style of the battery (got mine in red). It doesn’t have a low battery indicator that I’m aware of, which is a big con. I prefer the old tanks, which is the exact same thing except the new tanks have the air flow control. I really thought I’d love that feature, but I do not. Not really sure if it’s the battery or the air flow control or the combination of both, but the set up itself seems to give me less of a hit than what I previously had. Plenty of vapor, but not the throat hit. Granted I am a heavy smoker. Smoked 2.5 packs a day for 35 years, and since switching to ecigs I don’t smoke cigs anymore. So perhaps I require more umph than others. ?? I’m either going to keep it as a secondary or maybe give it as a present to my sister. I absolutely love the tobacco eliquid; have tried others that don’t compare to Tsunami.
Laura –
Pros and Cons. I love the look and style of the battery (got mine in red). It doesn’t have a low battery indicator that I’m aware of, which is a big con. I prefer the old tanks, which is the exact same thing except the new tanks have the air flow control. I really thought I’d love that feature, but I do not. Not really sure if it’s the battery or the air flow control or the combination of both, but the set up itself seems to give me less of a hit than what I previously had. Plenty of vapor, but not the throat hit. Granted I am a heavy smoker. Smoked 2.5 packs a day for 35 years, and since switching to ecigs I don’t smoke cigs anymore. So perhaps I require more umph than others. ?? I’m either going to keep it as a secondary or maybe give it as a present to my sister. I absolutely love the tobacco eliquid; have tried others that don’t compare to Tsunami.
Sunshine –
I ordered mine about a month ago and I am very pleased. The only con I have is that I wish it had a low battery indicator as well like a previous consumer said. I get lots of compliments and questions about it and I try to answer them to the best of my ability. Very good product!
Sunshine –
I ordered mine about a month ago and I am very pleased. The only con I have is that I wish it had a low battery indicator as well like a previous consumer said. I get lots of compliments and questions about it and I try to answer them to the best of my ability. Very good product!
Redzini –
I am very pleased with this vape pen. Love the look of it. Like the glass e-juice tank. I find it to recharge very quickly. Easy to use. Satisfying experience as I want to quit smoking analogs and so far I am thrilled at how well that is going! I was a light smoker and am using e-juice with 12mg nicotine. I will be interested to see how long the device holds up before any issues arise.
Redzini –
I am very pleased with this vape pen. Love the look of it. Like the glass e-juice tank. I find it to recharge very quickly. Easy to use. Satisfying experience as I want to quit smoking analogs and so far I am thrilled at how well that is going! I was a light smoker and am using e-juice with 12mg nicotine. I will be interested to see how long the device holds up before any issues arise.
Brent –
I honestly love the TSUNAMI V Power vape. Amazing product, I’ve never had a problem with it. The big clouds are great, and I like the throat "hit". The flavors are great! Changing the power is a nice touch. Go get a TSUNAMI V Power! Its worth your money!
Brent –
I honestly love the TSUNAMI V Power vape. Amazing product, I’ve never had a problem with it. The big clouds are great, and I like the throat "hit". The flavors are great! Changing the power is a nice touch. Go get a TSUNAMI V Power! Its worth your money!
20YearsOfSmoking –
I have smoked for 20 years and now that I have the Tsunami Vpower I am really able to get the satisfaction of a good drag one right after the other all day long as I previously used to do with smoke. I believe the thick clouds of vapor that I get from the state of the art Tsunami Vpower are a safer alternative to real smoke and I still get the heavy nicotine blast that I am so accustomed to receive from carcinogenic cancer sticks. I love this device and would not part with it for the very life of me. Thanks Tsunami for a great alternative to tobacco.
20YearsOfSmoking –
I have smoked for 20 years and now that I have the Tsunami Vpower I am really able to get the satisfaction of a good drag one right after the other all day long as I previously used to do with smoke. I believe the thick clouds of vapor that I get from the state of the art Tsunami Vpower are a safer alternative to real smoke and I still get the heavy nicotine blast that I am so accustomed to receive from carcinogenic cancer sticks. I love this device and would not part with it for the very life of me. Thanks Tsunami for a great alternative to tobacco.
Teena –
I just got mine a day ago so far so good I really like it
Teena –
I just got mine a day ago so far so good I really like it
Noob vaper –
Love my v power! Battery lasts me days of vaping and the quality and feel in hand is great.
Noob vaper –
Love my v power! Battery lasts me days of vaping and the quality and feel in hand is great.
Brent 2 –
I bought the V-Power last month and wasn’t too sure about it. Ive tried "Vaping" before but kept smoking. I have cut down on the cigarettes and am almost off of them. Very happy I got it. I just made another purchase on this site for about 6-7 E-Liquids along to add to the 7 I already have. I purchased the 5 pack of coils as well. The V-Power is a good choice if you want to stop smoking and/or try Vaping.
Brent 2 –
I bought the V-Power last month and wasn’t too sure about it. Ive tried "Vaping" before but kept smoking. I have cut down on the cigarettes and am almost off of them. Very happy I got it. I just made another purchase on this site for about 6-7 E-Liquids along to add to the 7 I already have. I purchased the 5 pack of coils as well. The V-Power is a good choice if you want to stop smoking and/or try Vaping.
Donald Becker –
I purchased this about a year ago in a store and had some issues with the battery. I contacted customer service and they were great. They walked through all the steps to see if it was something I was doing. When we figured out the problem they replaced the product for free since I had just purchased it from the store. I’ve been a customer since. I wont go into a store i order everything through the website. The v power is a great product I vape a lot and this thing is perfect for someone like me. I’ve stopped smoking completely…Thanks Tsunami.
Donald Becker –
I purchased this about a year ago in a store and had some issues with the battery. I contacted customer service and they were great. They walked through all the steps to see if it was something I was doing. When we figured out the problem they replaced the product for free since I had just purchased it from the store. I’ve been a customer since. I wont go into a store i order everything through the website. The v power is a great product I vape a lot and this thing is perfect for someone like me. I’ve stopped smoking completely…Thanks Tsunami.
Melisa abbott –
i absolutely love it i wish it were easier to clean and had a battery indicator but its still a great product and i paid $20 less in the local shop
Melisa abbott –
i absolutely love it i wish it were easier to clean and had a battery indicator but its still a great product and i paid $20 less in the local shop
STEPHANIE PLASSE –
I have had a lot of different vape pens in my lifetime and this is by far the best one that I have had. I would recommend this pen to anyone who was interested in vaping!!
I can’t wait to try your juices!!!
STEPHANIE PLASSE –
I have had a lot of different vape pens in my lifetime and this is by far the best one that I have had. I would recommend this pen to anyone who was interested in vaping!!
I can’t wait to try your juices!!!
Nicholas Repace –
These are the only vaporizers I use. They are more like smoking a cigarette then a smoke grenade like many of the other ones out there today. Very good starter kit, easy to manage.
Nicholas Repace –
These are the only vaporizers I use. They are more like smoking a cigarette then a smoke grenade like many of the other ones out there today. Very good starter kit, easy to manage.
Heather Beason –
I have two of them, love the lifetime warranty. No questions asked send broke one in and they replace quickly. Would never use another brand. Do not smoke cigarettes anymore only vape
Heather Beason –
I have two of them, love the lifetime warranty. No questions asked send broke one in and they replace quickly. Would never use another brand. Do not smoke cigarettes anymore only vape
Josie –
Love the product! Long lasting battery and flavor!
Josie –
Love the product! Long lasting battery and flavor!
Ricardo Bonilla –
Got one as a gift i love it soo much im about to buy a second set up !!
Ricardo Bonilla –
Got one as a gift i love it soo much im about to buy a second set up !!
Scott Christman –
This is the best e vape i have ever owned!! I am ordering another one for my wife!!
Scott Christman –
This is the best e vape i have ever owned!! I am ordering another one for my wife!!
Christopher Holt –
These are my go-to vaporizers – long lasting and fairly easy to use and maintain.
Christopher Holt –
These are my go-to vaporizers – long lasting and fairly easy to use and maintain.