Warranty Policy
Seller warrants that the Goods supplied shall conform to the description stated on the Products and/or Seller’s website.
THE FOREGOING WARRANTY IS SELLER’S SOLE WARRANTY WITH RESPECT TO THESE GOODS. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. SELLER’S LIABILITY FOR BREACH OF WARRANTY HEREUNDER IS LIMITED SOLELY TO THE REPLACEMENT OF THE DEFECTIVE GOODS, WHICH SHALL BE RETURNED TO SELLER AND TRANSPORTATION CHARGES PREPAID BY BUYER. THE FAILURE TO GIVE NOTICE OF A WARRANTY CLAIM WITHIN THIRTY (30) DAYS FROM DATE OF DELIVERY SHALL CONSTITUTE A WAIVER BY BORROWER OF ALL CLAIMS IN RESPECT TO SUCH GOODS. THE FOREGOING SHALL CONSTITUTE THE SOLE REMEDY OF BUYER AND THE SOLE LIABILITY OF SELLER UNDER THIS WARRANTY. SELLER HEREBY DISCLAIMS ALL INDEMNITIES AND PROVISIONS FOR ASSESSMENT OF ATTORNEY FEES AND EXPENSES.
No claim of any kind, whether as to Goods delivered or for non-delivery of Goods, shall be greater in amount than the purchase price of the Goods in respect of which such claim is made.
Many of our products are covered under a lifetime warranty.
The warranty guidelines are as follows: First, you must register your warranty at http://tsunamicare.com/. Once completed you must submit a claim and mail any defective parts in for replacement.
There is a warranty fee of $5.00 per replacement part unless waived by a customer care representative, at their personal discretion. The warranty fee exists to cover the shipping and handling cost for the replacement parts. This fee may only be paid via check or money order. Cash will not be accepted. If it is within 10 days of the purchase date, when you submit your claim please provide a copy of your sales receipt with your claim and we will gladly waive any warranty fee(s).
If you choose to utilize your warranty, please send defective merchandise to:
S & E Distributor, Inc.
288 Robbins Dr.
Troy, MI 48083
We stand behind our products and believe in providing superior customer service. Please let us know if there is any other way we can assist you with your warranty needs.
*** Please note that using non-Tsunami Certified Parts will void the warranty and any liability that Tsunami Hold for that Product. ***
jessica –
I think you should mmake the double packs where u can
choose your colors you can get. These are awsume ciggs espically
to help you to try quiting smoking! Nice job
jessica –
I think you should mmake the double packs where u can
choose your colors you can get. These are awsume ciggs espically
to help you to try quiting smoking! Nice job
Rich –
Thanks Jessica! I ordered the double kit the day you let me try it. Awesome product! Can’t wait to get mine!
Rich –
Thanks Jessica! I ordered the double kit the day you let me try it. Awesome product! Can’t wait to get mine!
Donald –
I got the double kit from a local cig store and they have alot of the flavors but I thought it may be more to my benefit to order extra batteries and fluid online. Great cig like it better than the blu and I havent touched a real cig since I got these. However I do agree with Jessica. The company needs to offer more personalizations for customers. Just my opinion.
Donald –
I got the double kit from a local cig store and they have alot of the flavors but I thought it may be more to my benefit to order extra batteries and fluid online. Great cig like it better than the blu and I havent touched a real cig since I got these. However I do agree with Jessica. The company needs to offer more personalizations for customers. Just my opinion.
Jay –
Picked these up 2 weeks ago at my loacl B&M. 2 day battery life from each one and with my vaping habits, each tank lasts about a day and a half before I have to refill.
As a first timer with this stuff this thing is awesome. With the standard connectors that it has, it is upgradable. I just dropped a 3ml tank onto mine for more vaping on the go and it fits perfectly.
Jay –
Picked these up 2 weeks ago at my loacl B&M. 2 day battery life from each one and with my vaping habits, each tank lasts about a day and a half before I have to refill.
As a first timer with this stuff this thing is awesome. With the standard connectors that it has, it is upgradable. I just dropped a 3ml tank onto mine for more vaping on the go and it fits perfectly.
Taryn –
It would’ve been nice if I had more color options, but I bought mine at a store and the only choice was black and chrome. Although I think it was smart to make them two different colors to differentiate them. So far, I’m really impressed with the product and, in my opinion, it is infinitely better than Blu, and also GreenSmoke.
Taryn –
It would’ve been nice if I had more color options, but I bought mine at a store and the only choice was black and chrome. Although I think it was smart to make them two different colors to differentiate them. So far, I’m really impressed with the product and, in my opinion, it is infinitely better than Blu, and also GreenSmoke.
Firas –
I like the model over all but I have one question is comparable with other e-go c tanks? The battery look like.
Firas –
I like the model over all but I have one question is comparable with other e-go c tanks? The battery look like.
jude –
good stuff for 45.00 cant go wrong i liked it somuch my store was soldout i took 1 ofthe last 2 pinks they had thats how good they are and my local smoke shop is currently soldout of flavor til 2morrow but ima stock up great device ,store owner quickly made me change my mind went in there lookin for the blu kit which they had buthe said it was horrible, btw blu kit is 59.95 where as this was onlt 45.00 with 2 bottles of fruit punch
jude –
good stuff for 45.00 cant go wrong i liked it somuch my store was soldout i took 1 ofthe last 2 pinks they had thats how good they are and my local smoke shop is currently soldout of flavor til 2morrow but ima stock up great device ,store owner quickly made me change my mind went in there lookin for the blu kit which they had buthe said it was horrible, btw blu kit is 59.95 where as this was onlt 45.00 with 2 bottles of fruit punch
Genevieve –
I like this kit far better than the blu. It is more affordable in price and the fact this kit is meant to be refilled. I would like more information about this kit concerning the connect. Will other chambers fit?
Genevieve –
I like this kit far better than the blu. It is more affordable in price and the fact this kit is meant to be refilled. I would like more information about this kit concerning the connect. Will other chambers fit?
James –
Bought this the other day and no complaints. Battery lasts about two and a half vials of e-liquid(I got 24mg tobacco flavor and love the taste). After using it for about four days now, I tried a real normal cigg and could not stand how bad it tasted. I already recommended this product to a friend of mine who currently uses V2 e ciggs.
James –
Bought this the other day and no complaints. Battery lasts about two and a half vials of e-liquid(I got 24mg tobacco flavor and love the taste). After using it for about four days now, I tried a real normal cigg and could not stand how bad it tasted. I already recommended this product to a friend of mine who currently uses V2 e ciggs.
Gerald –
I have smoking for 50yrs.tried quitting reg.cigs.several times with this TSUNAMI got away from them in one day GREAT PRODUCT
Gerald –
I have smoking for 50yrs.tried quitting reg.cigs.several times with this TSUNAMI got away from them in one day GREAT PRODUCT
tammy J frino –
alls i can say is wow!!!!this product is awesome!!!i finally qui
t smoking after 25 yrs. of smoking!it only took 2 days of using
his been 3 wk wonderful product.i am now smoke free and its a beautiful thing.just not smelling like an ashtray is worth every penny!!!
tammy J frino –
alls i can say is wow!!!!this product is awesome!!!i finally qui
t smoking after 25 yrs. of smoking!it only took 2 days of using
his been 3 wk wonderful product.i am now smoke free and its a beautiful thing.just not smelling like an ashtray is worth every penny!!!
Casandra –
I purchased my tank on june 15th of this year, haven’t bought a "real" pack since, I’ve tried a real cig, though, I could not stand it. I love this product. I plan to purchase the double kit soon, actually I have too, the tip to my tank snapped into. 🙁 I can still use it, just have to be very careful. Wish they had back-up tips, and more colors. Excellent product!!!!!
Casandra –
I purchased my tank on june 15th of this year, haven’t bought a "real" pack since, I’ve tried a real cig, though, I could not stand it. I love this product. I plan to purchase the double kit soon, actually I have too, the tip to my tank snapped into. 🙁 I can still use it, just have to be very careful. Wish they had back-up tips, and more colors. Excellent product!!!!!
Tessa –
I purchased a tsunami 1000x a month ago and have yet to return to regular cigs since. so far I am very happy BUT…When attempting to purchase a tsunami 1000x at this website it is always "OUT OF STOCK"?? Why is that? One would think obtaining a product from its website would be the best thing o do? Hmmmmm therefore I have avoided purchasing anything from here. Just doesn’t feel kosher.
The product itself I give a 4. The shady marketing 1 therefore I’ll be generous and rate it a 3
Tessa –
I purchased a tsunami 1000x a month ago and have yet to return to regular cigs since. so far I am very happy BUT…When attempting to purchase a tsunami 1000x at this website it is always "OUT OF STOCK"?? Why is that? One would think obtaining a product from its website would be the best thing o do? Hmmmmm therefore I have avoided purchasing anything from here. Just doesn’t feel kosher.
The product itself I give a 4. The shady marketing 1 therefore I’ll be generous and rate it a 3
Gail –
I purchased another mini hookah on line. There wasn’t even instructions that came with it and I was new to the hookah. I now have a 1000X. It came with great instructions, easy to use and I love the flavors!!!
I have recommended it to co workers who just want to hookah because they think it’s fun!
Thanks for the wonderful product.
Gail –
I purchased another mini hookah on line. There wasn’t even instructions that came with it and I was new to the hookah. I now have a 1000X. It came with great instructions, easy to use and I love the flavors!!!
I have recommended it to co workers who just want to hookah because they think it’s fun!
Thanks for the wonderful product.
Otha Jordan –
Great product, Love the taste, but, the only problem I have is battery life. I can only get two – three hours from each of my batteries. Otherwise, very satisfied with product. Smoked cigs over 50 years, after trying the e-cig…haven’t smoked a cig since Jan. 2015.
Otha Jordan –
Great product, Love the taste, but, the only problem I have is battery life. I can only get two – three hours from each of my batteries. Otherwise, very satisfied with product. Smoked cigs over 50 years, after trying the e-cig…haven’t smoked a cig since Jan. 2015.
Krandall Johnson –
I purchased the twin 1000X in 20012 and it has been the best thing the reason why I went this way is because of a few reasons first one I got tired of stinking like tobacco and I wanted something a little better for you than inhaling so much chemicals and the warranty is awesome what ( LIFETIME ) and they mean it because I’ve used it I have tried a lot of different brands and products and I love the Tsunami brand and products better than all the others it will take a lot to pull me away from Tsunami the only thing I can say is just give Taunami a try I believe you will like it.
Krandall Johnson –
I purchased the twin 1000X in 20012 and it has been the best thing the reason why I went this way is because of a few reasons first one I got tired of stinking like tobacco and I wanted something a little better for you than inhaling so much chemicals and the warranty is awesome what ( LIFETIME ) and they mean it because I’ve used it I have tried a lot of different brands and products and I love the Tsunami brand and products better than all the others it will take a lot to pull me away from Tsunami the only thing I can say is just give Taunami a try I believe you will like it.
Jordz –
I bought this at a vape store I love it and it work very well ,just I didn’t like one part which was the amount of smoke it was letting out I was expecting more but it is still a great deal and it is very helpful and I love it….
Jordz –
I bought this at a vape store I love it and it work very well ,just I didn’t like one part which was the amount of smoke it was letting out I was expecting more but it is still a great deal and it is very helpful and I love it….
Cnelisse –
Absolutely love tsunami products! Switched to vaping to quit smoking. I feel better and its saved me so much money! I’ve never been disappointed with a product from tsunami. Everything is well made, durable, and worth every penny. Dont hesitate to purchase!